Delivery
We pack all orders carefully by hand and ship via DPD, EVRi and Royal Mail.
UK Delivery Options
Standard Delivery 3-5 Working Days £4.95
UK Express Delivery 1-2 Working Days £15.95
Free UK Delivery for orders over £500, please enter the code “SHIPFREE”
Ireland
Standard Delivery 5-7 Working Days £15.95
We are pleased to cover import duties and taxes on orders to Ireland.
Europe
Standard Delivery 5-7 Working Days £24.95
We are pleased to cover import duties and taxes on orders to Europe.
USA
Standard Delivery 10-14 Working Days £30
We are pleased to cover import duties and taxes on orders to the USA.
JAPAN
Standard Delivery 10-14 Working Days £30
The Rest of the World
We endeavour to send to the rest of the world, and the cost of delivery will depend on the destination and be calculated upon checkout.
All customs and duties taxes are the responsibility of the recipient, we are afraid that we are unable to include these in our shipping costs to countries outside of the UK, EU and USA at this time.
All orders will be sent via a trackable service.
If you would like any help with delivery, please email contact@loudungate.com.
returns & exchanges
To return an item, please email contact@loudungate.com with "Returns Request" in the subject title within 14 days of delivery. Items must be returned in an unused condition. To exchange an item, please email contact@loudungate.com within 14 days of delivery with "Exchange Request" in the subject title . We regret that we are unable to cover any postage costs of items returned for a refund/exchange.
distance selling legislation
Under applicable distance selling legislation or under statutory consumer protection laws of your country of residence to the extent applicable, you may have a right to cancel orders for certain items purchased from Lou Dungate within a statutory cooling-off period. For orders placed on loudungate.com, there is a cooling-off period of 14 days from the day after the date on which the item in question was received.
To cancel your order, please email contact@loudungate.com as soon as possible after placing your order.